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Customer service

Ajankohtaista Disturbissa

07.11.2018

Pidennetty maksu- ja palautusaika

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03.11.2018

Team Disturb pikku-pikkujouluissa!

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16.10.2018

25.6.2018

Disturb traveling around the world with Sini Ariell Bonds family!

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12.6.2018

Disturb & Aavedata

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19.6.2018

Disturb supporting Midsummer Special and PS KEMI!

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8.6.2018

The young entrepreneur 2018 is Tiina Skinnari!

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31.5.2018

Disturb is the best webshop in Finland!

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Our Customer Service:

info@disturb.fi
+358 
400 775 385 (mon-fri 8 am-4 pm, UTC+2)
Also our livechat is in your service (mon-fri 8 am-9 pm, UTC+2)

Dear customer,

we kindly ask to send us an electric return form if you want to return products.

Find the return form under My account, or use the form below.

After succesfully sending the electric return form you can send us the return bag.

* Fields marked with * are required.

Product name
Add product

All products must be in original condition and the product labels must be attached.
We are not responsible to refund any goods which are not in their original condition or do not have product labels attached to them.

Before delivering us your return package, send us an electric return form. 

With your order you received a pre-paid return label.
Returning fee is 10 €, which will be deducted from refund.

More information in here under Deliveries and returns. 

DELIVERIES

In Finland: 

Matkahuolto:                                                                      3,95 €
Orders above 50 € - free Matkahuolto delivery!

Posti pick up office                                                               3,95 €
Posti home delivery                                                               9,95 € 


In Sweden: order at www.disturb.se



Other EU-countries
Zone 1:                                                 6,95 €
  

Estonia, Latvia, Lithuania
Germany, Denmark
Austria, Belgium, Poland, Czech Republic, Netherlands   


Other EU-countries
Zone 2:                                                 9,95 €
  

Bulgaria, Spain, Hungary, Portugal
Luxembourg, Slovenia, Slovakia 


Other EU-countries
Zone 3:                                                  20 €
  

Albania, Andorra, Armenia, Azerbaidzan,
Bosnia & Hertsegovina, Färislands, Georgia, Gibraltar, Guernsey,
Ireland, Iceland, UK, Italy, Jersey,
Kazakhstan, Greece, Croatia, Cyprus, Liechtenstein,
Macedonia, Malta, Manisland, Moldova, Monaco, Montenegro,
Norway, France, Romania, San marino, Serbia, Switzerland, 
Turkey, Belarus, Vatican. 

DELIVERIES IN FINLAND 

When we have received your order, you will get a confirmation letter by e-mail. 

Your order will be sent from our warehouse within 1-2 working days.
When your order has been sent, you will receive delivery information and a tracking code in your e-mail.

We are not responsible for any delays caused by transporter companies. 

More information on Matkahuolto services here.
More information on Posti services here 
International deliveries are carried by Posti and their partners

Fro Swedish customers in Sweden, please order at www.disturb.se.

PLEASE NOTICE: 

Pre-ordered products

If your order contains both pre-ordered products and products in stock, you can select in the shopping cart whether you wish to receive the complete order at once, or get the products separately. If you select cash on delivery as payment method, all the products will be delivered at once, together with the pre-ordered product.   


If you select Klarna invoice or partial payment as payment method, delivery in post package automate is not possible. Other delivery methods are then available. 

Undelivered packages cause considerable costs. Based on law (1211/2013) we maintain the right to invoice costs from the customer, if orders return undelivered to us. The cost per one undelivered order is 19 €, including delivery fee, return fee and processing fee. Please note the pick-up time of your order and inform us if you are not able to go and get the order in time.


We preserve the right to modify prices and delivery fees. 

 

 


  

Customer returns

Try on the ordered products before taking the labels off. All returned products must be in original good condition, and have the labels on them. 

We cannot refund any items that are used or damaged. The labels must be on their places. If you notice any damages in the item upon receival, please inform our customer service immediately. When trying on the products, please take care no smell, hair or stains will harm them.

Use the same delivery bag in which you received your order. The bag must be opened correctly, in order to use it again for customer return if needed.

You have 30 days right to exchange and return the products in your order. 

Before delivering us your return package, send us an electric return form. You received an order confirmation by email from us, in that email you will find a link to send the electric return form. 

If you cannot pick up your order in time, please notify our customer service immediately. Orders that are not picked up on time, return to us and cause extra costs. We preserve the right not to send orders with cash on delivery if orders are not picked up on time.

1. Orders in Finland

Before delivering us your return package, send us an electric return form. You received an order confirmation by email from us, in that email you will find a link to send the electric return form. 

Returning orders is free. Allthough note that an order's limit value for free delivery is 50 €. If your order's value is below 50 € after return, the delivery costs 3,45 € - 3,95 € will be added on your order.

Return time is 30 days from the moment you received your order. 

Return packages are delivered to us in 2-4 working days.
Return packages are handled in our customer service within 2 working days after receival.
We are not responsible for delays in Matkahuolto or Posti deliveries.

The delivery costs are handled by Disturb.fi for the first return or exchange per one order. If you wish to return or exchange products more than one time, you as the client will pay for the subsequent delivery costs.

Remember to collect a receipt when sending your return package!
We cannot refund any lost packages without a receipt.   

For your return package, use the same delivery method which you selected for your order. 

MATKAHUOLTO RETURNS 
Put also the order receipt in the return bag. You can leave your return package in any Matkahuolto pick-up point. You will need the Disturb return code: 9521035.
Collect a receipt of the return.


POSTI RETURNS
Use the Customer return- label which you received with your order. Put also the order receipt in the return bag. Leave the return bag to a Posti office or in a Posti package automat (parcel point). If needed, our logistics ID: 630944.  Collect a receipt of the return.

 

 

2. Orders in Sweden: 

In Sweden, shop in www.disturb.se. 




3. Orders in other EU-countries:  

You have 30 days right to return. 

Return time is 30 days from the moment you received your order. 

Before delivering us your return package, send us an electric return form at My account,
or under Return form here

Use the same bag in which you received your order. The bag should be opened correctly in order to re-use it for return. Put the return product and order form in the bag.

You received a pre-paid return label with your order. Glue the label tightly on the return bag. Bring the return bag in the same post office where you received your order. 
Remember to collect a receipt when leaving the return package. We cannot refund any lost packages without a receipt.   

The return cost is 10 €. The fee is deducted from the refund, after receival of the return bag in our Customer Service. 

You will be informed via e-mail when the return has been handled. 

If you wish to exchange products, please make a new order of the new products. Your return will be refunded to you after receival in our Customer Service.

 

 

COMPLAINTS AND RECLAMATIONS

We make our best to ensure that your goods arrive in perfect condition. However, if you receive any faulty items or an incorrect delivery, please make sure you contact our customer service as soon as possible.
With a potential manufacturing flaw, the right to return is not restricted to 30 days. We will investigate each case in detail and ask your cooperation to, firstly, get you a compensation and, secondly, prevent future flaws.

When a complaint is made, an investigation of the product is carried out, and in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued and therefore we ask you to contact us to give us your opinions and express your concerns. More information here under Reclamations. 

If any questions, please do not hesitate to contact our customer service.
info@disturb.fi
+358 400 775 385 (mon-fri 10am - 4pm, UTC+2)
Also our live chat is in your service (mon-fri 10am-9 pm, UTC+2)
Contact form

ATT! If you live in Sweden, or wish your order to be sent to Sweden, shop at www.disturb.se. The terms below apply to www.disturb.fi.


1. BONUS-SYSTEM? HOW DOES IT WORK? 

Register as customer in our web store. When purchasing signed in our web store, you collect currency on your customer account.  

Every single purchase signed in increases the €- amount on your personal bonus-account with 5% of the puchase value. Bonus-credits are activated in your customer account in 30 days of making the order.

Y
ou can spend your bonus-credits on new purchases whenever you like. To collect bonus-credits, please register in our web store and sign in your account every time you make orders.


2. HOW TO ORDER? DID MY ORDER SUCCEED?

If you are under 18 years old you must have a parent’s permission to make an order.

Register on our pages in order to create a client account for yourself. Your order history is saved on your account. When you save your measurements on your account, the store will suggest you recommended sizes. You can also leave product reviews after registering. Every purchase you make signed in increases your personal bonus-account with 5% of the order's value. You can spend your bonus-credits on new purchases whenever you like.

You can also order without registering. You just collect the products on your shopping cart and proceed at the cashier according to the instructions. 

 

Click the picture of the product you want, click the recommended size and add it into your shopping cart. You can continue browsing our productcategories. You can check your cart under the "shopping cart"- button, get back to browsing and select more products, or remove some products from the cart, or continue to payment.

 

In the shopping cart, if you are registered and logged in, your information will be automatically transferred to the form, and the purchases will increase your personal bonus. If you are not registered and don’t have a personal account, you can fill up the order form without registering. This will not increase your bonuses.

 

Follow the instructions on the order form. Select the payment method and delivery method for your order. Make sure all the information is correct. Check and accept terms, and click Continue to pay. 


You will receive a confirmation by email to the e-mail address you have given us after we have successfully received the order.
You will also receive delivery information with tracking code by email after your order has been handled and sent.


3. HOW, WHEN AND WHERE IS MY ORDER DELIVERED?

Your order will be sent from our warehouse within 1-2 working days. When your order has been sent, you will receive delivery information and a tracking code in your e-mail.

Information on deliveries here.
 

4. WHAT PAYMENT OPTIONS DO I HAVE? 

Information on our payment methods here.

5. HOW TO RETURN OR EXCHANGE PRODUCTS? 

Handle products carefully. Try products on before ripping labels off. All returned products must be in original good condition and have labels on them. We cannot refund any items that are used or damaged. Labels must be on their places. If you notice any damages in the item upon receival, please inform our customer service immediately. When trying on products, please make sure no smell, hair or stains will harm them.

You have 30 days right to return the products in your order. You will receive a pre-paid return label from us with your order. The return fee is 10 €, which will be deducted from the compensation after we have received your return package. If you wish to exchange products, please make a new order for the new ones, and we will compensate you the returned products upon receival.

Before sending your return package, please send us electric return form.

Information on exchanges and returns here.


6. MY SIZE IS SOLD OUT. WHAT TO DO?

If your size is sold out, please leave your email address on our Size Watch. You will be notified by email when we get a fill-up on your size.

Please note carefully our suggestions on selecting the size, and utilize our Size Guides when ever it is available on products. 

You will stay on track of our latest news and new arrivals by following our Facebook-site  and our Instagram- account.
In our web store you find the current collection of products and sizes. Our collections are updated often, as new arrivals and fill ups are added every week. Not all the items are automatically filled up, so please do not hesitate to contact our customer service if you wish an update in a particular product.


7. RECLAMATIONS

We make our best to ensure that your goods arrive in perfect condition. However, if you receive any faulty items or an incorrect delivery, please contact our customer service as soon as possible.

With a potential manufacturing flaw, the right to return is not restricted to 30 days. We will investigate each case in detail and ask your cooperation to, firstly, get you a compensation and, secondly, prevent future flaws.

When a complaint is made, an investigation of the product is carried out, and in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued and therefore we ask you to contact us to give us your opinions and express your concerns.

More information here.


8. PRE-ORDERED PRODUCTS, WHAT ARE THEY?  

Some of our products are available for pre-orders. They will arrive soon in our warehouse, but they are not there yet. The date of arrival is clearly marked on these products. 

If you order both pre-ordered products and products which are already at our stock, your complete order will be sent when we have also the pre-ordered product ready. 

 

 

 

TERMS OF PAYMENT

When ordering, you can select the payment method you want to use:

In Finland:    
Web bank, Paypal or credit card   0,00 €
Klarna- invoice (a Finnish social security ID is needed)   1,95 €
Klarna- partial payment  (a Finnish social security ID is needed)   0,00 €
Cash on delivery (payment at pick up)   3,50 €
     
In Sweden (order at www.disturb.se):    
     
Other EU countries:    
Web bank or credit card   0,00 €
Paypal   0,00 €

 

If you are under 18 years old, you must have your legal guardian's permission to make an order.  


Klarna Invoice and Partial payment 

To be able to utilize Klarna invoice or partial payment, you need to have a Finnish social security number. Klarna will check your credit report before accepting the invoice.

If any questions concerning Klarna- payment methods or invoicing, please contact Klarna customer service at +358 9 425 99 771 (working days 9am - 6pm).

Klarna is not Disturb.fi's internal invoicing service. If any questions concerning Klarna's services or terms of your invoice, please contact Klarna Customer Care.

Klarna Account 

Klarna Invoice


Netbanks and credit cards

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to. 

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181 830

Business ID 2122839-7


Paypal 

Paypal operates as a payment processor for worldwide online payments.
Information on Paypal terms and policies here

 

 

Sizes and measurements vary between different brands. Please note our recommendations in each product when selecting your size.

Register as a customer and save your measurements in your customer data. Our Size Guide will then recommend you best fitting sizes of our products. 

When looking at products in our store, you can give your measurements on our handy Size guide, and the guide will recommend you the most suitable size on each product. Please note that measurements vary between brands and products, so you should utilize the size guide on each product separately. Recommended sizes for you may vary between different products.

You can also compare your measurements and size with the size our model is wearing in the product pictures.

Slim fit- jeans are meant to fit, and they are more tight that Regular fit- jeans. Our Loose fit- jeans are more spacious in thighs. 

Length of belts is measured from the buckle (buckle not included in the length) until the middle one of the belt's holes.

 

 


Please do not hesitate to contact our customer service in order to find the correct size.

E-mail: info@disturb.fi
Tel: +358 400 775 385  (mon-fri 10 am - 4 pm, UTC+2)
Live chat
Contact form

If needed, return and exchange of products is easy and free of charge. Shopping in our web store is secure. If needed, you can return products. More information here under Deliveries and returns.

Company

Our Company Disturb Scandinavia Oy was founded in January 2011. Our collections and brands are updated constantly, as new arrivals and fill ups arrive every week.

We wish to receive your feedback concerning our products and service! We want to give our best effort in order to provide you a great shopping experience, and for that we wish to hear your comments and concerns.
  


Business ID

FI23814170

Owners

Tiina Skinnari &  Petri Skinnari

Email: tiina.skinnari(at)disturb.fi
Tiina Skinnari: +358 44 033 13 73

Mail address

Disturb Scandinavia Oy
Valiontie 2
94450 Keminmaa
FINLAND

Invoicing address 

Only invoices!

E-invoice: 003723814170
Operator: OpusCapita (E204503)
EDI: 003723814170 

Email scan: disturbscandinaviaoy.FI.P.106492-2(at)docinbound.com


Privacy Policy

Privacy policy according to Finnish legislation (471/87) and to European Union Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data:  

  1. Register holder:
    Disturb Scandinavia Oy
    Valiontie 2, 94450 Keminmaa, Finland 
    Business ID: FI23814170
  2. Contact: 
    info(at)disturb.fi
  3. Register:
    Disturb.fi customer, user and marketing register
  4. Reason of the register:
    Customer relations and user registration (5§ 1 mom.), direct marketing, market and customer surveys, statistics (5§ 4 mom.).
  5. Use of the register:
    Administration of user, customer and purchase information, results of contests and surveys.
  6. Information registered:
    User's registration information and profiles, purchase history, use of site, admins and passwords, feedback, results of contests and surveys. 



 

 

Privacy policy

When you visit Disturb.fi we collect information on all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Disturb and to support our marketing.

The collection of personal customer information on Disturb.fi takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

Disturb automatically detects the IP address and data when you surf between different pages and services on the website. If you log in or sign up for our newsletter, we record this too, so we can make it easier for you next time.

 

Disturb collects information from users by diverse sources:

  • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.

  • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.

  • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client

  • By users supplying information themselves (e.g. adding measurements, product reviews or information to the customer profile) 

The purpose of collecting the information serves different areas:

  • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing and customer service.

  • Customer service. To be able to perform customer service via email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.

  • Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.

  • Customer experience. To improve the customer experience interacting with Disturb such as personalising your experience on Disturb.fi, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.

  • Fraud & risk. To prevent fraud and do risk assessment.

  • Legislation. To meet existing legislation. 

    ____________________________________________________________________ 

Privacy Policy According To Finnish Legislation (471/87) And To European Union Directive 95/46/EC On The Protection Of Individuals With Regard To The Processing Of Personal Data And On The Free Movement Of Such Data.

Register description according to Personal Data Act (523/1999) 10§.  

  1. Register holder:
    Disturb Scandinavia Oy
    Valiontie 2, 94450 Keminmaa, Finland 
    Business ID: FI23814170
  2. Contact: 
    info(at)disturb.fi
  3. Register:
    Disturb.fi customer, user and marketing register
  4. Reason of the register:
    Customer relations and user registration (5§ 1 mom.), direct marketing, market and customer surveys, statistics (5§ 4 mom.).
  5. Use of the register:
    Administration of user, customer and purchase information, results of contests and surveys.
  6. Information registered:
    User's registration information and profiles, purchase history, use of site, admins and passwords, feedback, results of contests and surveys. 

 

  _______________________________________________________________________

 

Grounds for sending Disturb news letters and / or direct marketing: 

When ordering Disturb newsletter and / or SMS direct messages you accept adding your email address and / or mobile phone number into Disturb newsletter register.
You will receive information concerning sales and campaigns directly in your email and / or mobile phone, regarding on selected communication channel.
Instructions of how to exit the register are easily found on a message, or by contacting Disturb Customer Care (info@disturb.fi)